Highers Social ("Service"), operated by Highers Island ("we", "us", "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you use our social media management platform at highersisland.jp.
1. Information We Collect
1.1 Account Information
When you create an account, we collect:
- Name and email address
- Password (stored in encrypted form)
- Profile information you choose to provide
1.2 Social Media Account Data
When you connect third-party social media accounts (such as TikTok, Instagram, Facebook, X, LinkedIn, or YouTube), we may access:
- Your public profile information (username, display name, profile picture)
- Content you create or publish through our Service
- Analytics and performance metrics for your posts
- Follower counts and engagement data
- Comments and messages (only when you use our unified inbox feature)
1.3 Usage Data
We automatically collect:
- Log data (IP address, browser type, device information)
- Usage patterns within the Service (features used, scheduling times)
- Cookies and similar technologies for session management
2. How We Use Your Information
| Purpose | Data Used |
|---|---|
| Provide the Service | Account info, social media data |
| Schedule and publish content | Content you create, connected account tokens |
| Display analytics | Performance metrics from connected platforms |
| Improve the Service | Aggregated usage data |
| Communicate with you | Email address |
| Ensure security | Log data, usage patterns |
3. TikTok Data
When you connect your TikTok account through our Service:
- We access your TikTok data only through official TikTok APIs and only with your explicit authorization
- We use TikTok data solely to provide the features you request (content publishing, analytics viewing)
- We do not sell, rent, or share your TikTok data with third parties for their marketing purposes
- We do not use your TikTok data for advertising, profiling, or any purpose unrelated to providing the Service
- TikTok data is stored securely and retained only as long as your account is active and your TikTok account is connected
- You may disconnect your TikTok account at any time, after which we will delete your TikTok data within 30 days
- Our use of TikTok data complies with TikTok's API Terms of Service
4. Data Sharing
We do not sell your personal data. We may share information only in the following circumstances:
- Third-party platforms: When you publish content through our Service, that content is sent to the platforms you have connected (e.g., TikTok, Instagram)
- Service providers: We use trusted service providers for hosting and infrastructure who process data on our behalf under strict confidentiality agreements
- Legal requirements: When required by law, regulation, or legal process
- Team members: If you use team collaboration features, your team members can view shared content and analytics within your organization
5. Data Storage and Security
- Your data is stored on secure servers located in the Asia-Pacific region
- We use encryption in transit (TLS/SSL) and at rest for sensitive data
- Access tokens for connected social media accounts are stored in encrypted form
- We implement access controls to limit who can access user data
6. Data Retention
- Account data is retained while your account is active
- When you delete your account, we delete your personal data within 30 days
- Social media data from disconnected accounts is deleted within 30 days of disconnection
- Aggregated, anonymized data may be retained for analytics purposes
7. Your Rights
You have the right to:
- Access your personal data we hold
- Correct inaccurate data in your account settings
- Delete your account and associated data
- Disconnect any linked social media account at any time
- Export your data in a portable format
- Withdraw consent for data processing at any time
8. Cookies
We use essential cookies for session management and authentication. We do not use third-party advertising or tracking cookies.
9. Children's Privacy
Highers Social is not intended for users under the age of 18. We do not knowingly collect personal data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. The "Last updated" date at the top indicates the most recent revision.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: contact@highersisland.jp
- Website: highersisland.jp